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LeanIX Connect

FAQs for Virtual Events

How do I join the sessions?

Go to the “Agenda” page and click on the “Broadcast” button under the session title. The broadcast will automatically start 2 minutes before the scheduled session start time.

Note: When you click the “Broadcast” button, you may be prompted to login in order to join the session. Enter the email you used during the registration process on the login page and follow the instructions.

Please also check the Attendee Login Guide by Bizzabo.

I can’t see the Agenda. What should I do?

Please check if you use any script or ad-blockers and consent to cookies (both Analytics & Functional).

What are the system requirements to join a session?

You can check your system with our Quick Tech Check.

  • Windows 7 and above, running Chrome, Firefox or Edge (Internet Explorer is not supported)
  • MacOS 10.9 or later, running Chrome and Firefox. (Safari not supported)
  • iPhone 5S or later, running iOS 11 and up
    Android 4.0 or later, running Chrome

Please note: additional devices may successfully connect – but are not officially supported

If I have trouble joining the session, what should I do?

  • Make sure you test your system compatibility with the platform used via Quick Tech Check.
  • Please make sure to consent to our cookie policy and enable third-party cookies for this event in your browser settings. Technical cookies are required for a smooth event experience and will not be used for any other purpose. If you need help on enabling third-party cookies in your browser, check this guide by Bizzaboo.
  • Use the "magic-link" sent to you per email from connect.events@leanix-connect.com.
  • Check the Attendee Login Guide by Bizzabo
If you’re still having trouble joining the session, contact us (at connect.events@leanix-connect.com or in the chat) and we will do our best to solve the issue immediately.

Will the sessions be recorded?

The majority of the sessions will be recorded and you’ll be able to access the recordings following the event. (We’ll notify you via email when the recordings are available.)

Is there a recommended internet browser?

Chrome browser is best fit for a seamless event experience.

We recommend you disable all pop up blockers and ad blockers as they might interfere with the session broadcasting.

We also recommend you run a Quick Tech Check for your system before the event starts.

I have issues with the sound/video during the session, what should I do?

Check whether you have the correct sound output and webcam device selected.

Check Bizzabo’s Attendee Experience Troubleshooting guide for additional recommendations.